Frequently Asked Questions
Q. Do you ship At Home Try-On’s internationally? What about Hawaii, Alaska or PO boxes?
A. Unfortunately, because the At Home Try-On process is so timely, we are only able to ship these orders within the continental U.S. and are unable to ship to PO boxes for this reason as well.
Q. How do I know what the color will really look like if the sample isn’t available in my desired color?
A. If the sample isn't available in the color you want to purchase the dress in, simply add your swatch(es) to your cart as well and we'll send them along with your samples.
Q. The size I want to try isn’t available. What do I do?
A. Due to stock limitations, we aren’t able offer every dress in every size. If the sample you have requested is not available in your desired size, we recommend ordering a size or two up and asking a friend to hold the dress or clip it in the back in order for you to see how the dress will look.
Q. How long until my dresses ship after I place my order?
A. Your dresses will typically ship out within 24 business hours. Once they have been shipped, you will receive an email with tracking information so you can know exactly when to expect your package!
Q. How do I know when my 3-day period begins?
A. Day one of your 3-day period begins the day you receive the dresses! If your 3rd day happens to fall on a Sunday or national holiday, they should be placed in the mail the following day.
Q. How do I go about shipping my dresses back to you?
A. In your package, you will find a shipping bag with a prepaid shipping label attached. Simply place your dresses in the bag and drop it in the mail on the 3rd day!
Q. Can the cost of my At Home Try-On be applied to my final dress order?
A. The reason that our sample dresses are priced at $10/dress is to help us cover the costs of two-way shipping. In fact, that price doesn't even cover those costs, so although that money cannot be applied to your final order, you are getting a good deal!
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