Return & Exchange Policy
Exchange Policy
Unlike most companies, we offer an exchange program on your bridesmaid dress! Exchanges are eligible for a full refund as long as the following steps are completed:
1. The form below has been filled out within 14 days of receiving your order in the mail.
2. A second dress has been purchased.
3. The original dress has arrived to our facility in perfect condition.
Kennedy Blue does not provide a return shipping label. To process an exchange, please fill out the form below.
In-Stock dresses are eligible for an exchange for other available in stock dresses, or a made-to-order dress.
Return Policy
| Made-to-Order Bridesmaid Dresses |
We offer an 80% refund on our made-to-order bridesmaid dresses. All returns must be in original condition. If you would like to process a return, please fill out the form below within 14 days of receiving your order. Kennedy Blue does not provide a return shipping label. |
| In-Stock Dresses |
We offer an 80% refund on our In-Stock dresses. All returns must be in original condition. If you would like to process a return, please fill out the form below within 14 days of receiving your order. Kennedy Blue does not provide a return shipping label. |
| Accessories |
Accessories are eligible for a full refund. All returns must be in original condition. If you would like to process a return, please fill out the form below within 14 days of receiving your order. Kennedy Blue does not provide a return shipping label. |
| Made-to-Order Wedding Dresses |
We offer an 80% refund on our made-to-order wedding dresses. All returned dresses must be in original condition. If you would like to process a return, please fill out the form below within 14 days of receiving your order. Kennedy Blue does not provide a return shipping label |
|
Fabric and Swatches |
Kennedy Blue does not offer returns on fabric swatches or fabric purchased by the yard. |
Shipping Costs:
Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to Kennedy Blue. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Cancellations:
Cancelling Your Order:
If you reach out to us within 48 hours of ordering your 'made to order' dress, you are eligible for a full refund.
For cancellations after 48 hours of ordering, you are eligible for an 80% refund. If you need to make any changes to your order, fill out the form below.
Outside of the 14 day return/exchange?
Email our customer service team or chat them online! They can provide further information on our policy and what you are eligible for.