Unlike most designers, Kennedy Blue will gladly accept returns and exchanges. All you have to do is send us the items in the original packaging with the tags attached and still in good condition: unworn, unwashed, clean, unaltered and free of lint and hair. You must contact Kennedy Blue within 14 days of the delivery date to be eligible for return. There will be a 20% restocking fee on all items. Shipping and rush fees are non-refundable unless return is due to a Kennedy Blue mistake. If exchanging an item or items, Kennedy Blue must receive these back before sending out new merchandise.
All extra fabric yardage orders are non-refundable.
Please make sure that your name is clearly labeled on the outside of the box of any returned packages.
To request a return, contact customer service at firstname.lastname@example.org or by calling 1-651-294-7199. Returns will not be accepted if a Kennedy Blue representative has not been contacted.
Online merchandise must be returned via mail. Customer is responsible for all return shipping costs which are non-refundable. No credit is given for lost packages being shipped to or from Kennedy Blue.
If you wish to cancel your order, you must do so within 72 hours of placing the order with Kennedy Blue in order to receive a full refund. If you wish to cancel your order after this 72 hour time span, there will be a 20% restocking fee.
All merchandise is inspected before shipment to ensure the right size, style, color and that there are no defects. Upon receiving your merchandise you must inspect it immediately and contact Kennedy Blue (email@example.com) within 14 days in order to request a return if you believe it is defective. Please explain your issue or concern in detail in order to be issued a return. Once merchandise is received back by Kennedy Blue, we will inspect the items and issue a repair, refund, or exchange.
Shipping and Handling
Standard shipping in the US is free for a limited time for all Kennedy Blue orders and varies by country outside of the United States. Rush shipping is an additional $10 per dress and will speed up the delivery of your order.
Shipments to destinations outside of the United States may be subject to additional taxes and fees, including but not limited to customs fees, excise taxes, and import duties. You are responsible for paying all such additional charges.
Once your order is placed with Kennedy Blue, it will take approximately 10-16 weeks for delivery of bridal gowns and bridal party apparel. In-stock merchandise will be shipped within approximately 1-3 weeks. Accessories will be shipped within approximately 2-8 weeks. Once an order is placed, you will be notified of your approximate ship date within 3-5 business days. If you have any questions regarding delivery times, please contact us at firstname.lastname@example.org.
Please be aware that regular shipping can be delayed up to 4 weeks due to the Holiday season and Chinese New Year. Normal shipping and rush charges will still apply.
Once your order has been shipped, you will receive an email containing tracking information. All orders are shipped 2-day priority shipping via USPS.
All At Home Try-On orders will ship approximately 5-7 business days after your order is placed on the website. These orders are also shipped 2-day priority shipping. You will receive an email with tracking information once your order has shipped. Your order will come with a prepaid shipping label to use when shipping your sample dresses back to us. To learn more about the At Home Try-On program, visit our FAQ page.
Taking Your Measurements
For the most accurate measurements, do not measure over your clothing. Your measurements should be taken while wearing undergarments similar to the ones you will wear with your dress. The measuring tape shouldn't be pulled too tight or have too much slack, and should always be parallel with the floor.
**Wedding apparel is typically sized differently than retail clothing, so keep in mind that it's not uncommon to find yourself requiring alterations.
Bust size: Wrap the tape around your back and under your arms at the fullest part of your bust (not underneath the bust).
Waist size: While standing up straight, bend at the waist to one side. Take the measurement where the natural crease happens in your side. This should be a few inches above your belly button.
Hip size: Standing with your feet together, wrap the tape around the fullest part of your hips and butt to get this measurement.
Choosing your correct size
Compare these three measurements to the Kennedy Blue size chart above. It is very important that you order the largest size that corresponds to your measurements. For example, if your bust measures 40.5" (size 12), your waist measures 31" (size 10) and your hips measure 41.5" (size 8), we advise that you order a size 12, and get your dress altered down to custom fit your body. Ordering anything smaller than a size 12 would not fit in the bust area. Please note: Our bridal gown size chart is different than the bridesmaids sizing and is listed below.