At Home Try-On FAQ

At Home Try-On FAQ

ORDERING SAMPLE DRESS(ES)

Is Kennedy Blue available to try on in a store near me?

Part of what makes Kennedy Blue so special is that it is currently sold exclusively at the Wedding Shoppe, Inc. in St. Paul, MN. The At Home Try-On program is offered so that you and your entire bridal party can still try on Kennedy Blue bridal gowns and bridesmaid dresses all across the country!

How do I place a At Home Try-On Order?

Visit our Bridesmaids At Home Try-On page to find the sample bridesmaid dresses you would like to order. You can select up to three sample dresses you want to try. Simply place your order through the shopping cart and we'll deliver the samples directly to your front door! We recommend measuring yourself or getting professionally measured beforehand to ensure you order the size that will fit you the best.

How much does the At Home Try-On program cost with shipping? 

Bridesmaid dress At Home Try-On orders are $10 per dress. You may order up to three sample dresses per order. 

Can I place an At Home Try-On order with an international address? What about Hawaii and Alaska or PO boxes?

Unfortunately, because the At Home Try-On process is so timely, we are only able to ship these orders in the continental U.S. and are unable to ship to PO boxes for this reason as well. If we receive an order with an address outside of the United States or a PO box, we will have to decline the order.

If you are looking to order Kennedy Blue dresses and are outside of the continental U.S. we would recommend having your measurements taken professionally and comparing them to our size chart to determine the size that will fit you best. Keep in mind, it is always better to order the dress a little bigger because they can be taken in easily, but can only be let out a small amount. If you have questions about sizing or would like recommendations on what size would fit you best, we are always happy to help! Contact us at info@kennedyblue.com or 651-294-7199 M-F 10 AM-4 PM CST. 

I found a style that I’d love to try, but you don’t have a sample available in the color I want. How do I know what the color will really look like?

Color is something that you don’t want to mess up. Luckily, we offer color swatches for order as well! If the sample isn't available in the color you want to purchase the dress in, simply add your swatch(es) to your cart as well and we'll send them along with your samples. You can then get a feel for what the color will look like and keep the swatch(es) for all your other wedding planning needs. If you'd like to see a dress in the color you'll be purchasing, feel free to email us (info@kennedyblue.com) to see if we've got any images of dresses in that specific color! 

I found a style that I love, but you don't have a sample available in the size I want to try. What do I do?

Since the dresses are samples, they can end up getting stretched out a bit, therefore we do not necessarily recommend using the At Home Try-On service to determine your size. We recommend following our measurement guide and measuring yourself while following our sizing chart to determine your perfect size. If the sample you have requested is not available in the size you're measuring to, we recommend ordering a size or two up and asking a friend to hold the dress or clip it in the back in order for you to see how the dress will look. If you're still questioning what size to order, we're happy to help!

I found a style that I love, but when I click the size/color that I want it says "Out of Stock," what does this mean?

This means that that particular size and color is out with another customer right now! Check back in about a week or so and the dress should be back in stock for you. If you want a dress right away, we would recommend ordering one size up, if possible, and pinning the dress to fit you or having a friend hold it in the back while trying on if it's a bit too big. We do send a measuring tape along with each order, so if the sample dress doesn't quite fit, you can take your bust, waist and hip measurements and compare them to our size chart to determine what size will fit you best. Keep in mind, it is always better to have the dress a little big, than small because the dresses can be taken in much more than they can be let out. 

For information on how to take your measurements, visit our measurement guide for instructions.

Can I order more than 3 At Home Try-On sample dresses?

We definitely understand that it’s not easy to narrow down, since all of the styles are so cute! However, due to the sheer volume of requests for dresses and the limited availability, we do limit our At Home Try-On group orders to 3 samples at a time. Once you've returned your three, if you’re still having trouble deciding you may place another order. You may place multiple orders at the same time, but please note that we are only able to ship 3 samples per package, so you'll receive multiple shipments if you decide to go this route. Once your package(s) have shipped, you will receive an email with tracking information so you know exactly when to expect your dresses. 

I have multiple bridesmaids that would like to try on the same dress size and style and they're all over the country. How long will this take?

You've got a couple different options here. If your girls live close enough to one another, we highly recommend getting everyone together for a try-on party! That way you can gain any feedback from the girls in person and figure out what style they like best. If your girls are more spread out throughout the country and some girls need to try the same size and style, we strive to make this as quick as possible. One way we can do so is to send the first bridesmaid the dress with a pre-paid shipping label addressed to the second bridesmaid who will receive the dress with a different pre-paid shipping label addressed to the next bridesmaid in line and so on. The last girl in line will receive a pre-paid shipping label addressed back to us! Each girl will still be able to have the dress for up to three days and we will be able to track each dress along the way to make sure it is on track. This way we can eliminate all of the shipping back to us in between each girl in your party. If you would like to request this service, please call us at 1-844-294-7199 to place your order. 

 

SHIPPING AND DELIVERY

How long until my dresses ship after I place my order?

Your dresses will typically ship out within 5-7 business days. Once they have been shipped, you will receive an email with tracking information so you can know exactly when to expect your package! 

I'd like to request a specific date to have the dresses delivered so I can have try-on party with my girls. How do I do this?

If you'd like to request a specific delivery date, we recommend placing your order ONE WEEK in advance so we can ensure they are shipped 2-3 days before the requested date. To request a specific delivery date, please state the delivery date in the Notes section at checkout. If the order is placed earlier that one week, we unfortunately cannot hold the sample dresses for that long. If your order is placed too close to the delivery date requested, we will not be able to guarantee delivery by that date. 

How do I know when my 3-day period begins?

Day one of your 3-day period begins the day you receive the dresses! We have access to all of the USPS information, so each of our At Home Try-On kits is being tracked on a daily basis. That way we know when they were delivered to you and when they were shipped back to Kennedy Blue. Your dresses should be placed in the provided shipping bag with the prepaid shipping label and put in the mail back to us on the 3rd day. If your 3rd day happens to fall on a Sunday, they should be placed in the mail on Monday.

What happens if I have the dresses for more than 3 days?

If you keep the dresses for more than the allowed 3 day period, there will be a fee of $10 per day, per dress for 5 days. After those 5 days, if the dresses have not yet been shipped back, you will be charged the full retail value of the dress. Please let us know if you are unable to return the dresses on time. 

How do I go about shipping my dresses back to you?

We make it extremely easy to ship your sample dresses back to us. In your package along with your dresses, you will find a shipping bag with a prepaid shipping label. Simply place your dresses in the bag and drop it in the mail on the 3rd day! 

Do I need to return everything that was sent to me? (Dresses, swatches, measuring tape, etc.)

The only items that need to be returned to Kennedy Blue are the dresses. The swatches, measuring tape, and anything else in your kit is yours to keep!

Once the dresses are shipped, how long will they take to get to me?

All of our At Home Try-On kits are shipped out as 2-day Priority Mail. However, due to holidays, weather, and other postal interference's, USPS is not always able to guarantee this time frame.

Measurement Guide

Taking Your Measurements

For the most accurate measurements, do not measure over your clothing. Your measurements should be taken while wearing undergarments similar to the ones you will wear with your dress. The measuring tape shouldn't be pulled too tight or have too much slack, and should always be parallel with the floor. 

**Wedding apparel is typically sized differently than retail clothing, so keep in mind that it's not uncommon to find yourself requiring alterations.




Bust size: Wrap the tape around your back and under your arms at the fullest part of your bust (not underneath the bust).

Waist size:  While standing up straight, bend at the waist to one side. Take the measurement where the natural crease happens in your side. This should be a few inches above your belly button.

Hip size: Standing with your feet together, wrap the tape around the fullest part of your hips and butt to get this measurement.

Choosing your correct size

Compare  these three measurements to the Kennedy Blue size chart above. It is very important that you order the largest size that corresponds to your measurements. For example, if your bust measures 40.5" (size 12), your waist measures 31" (size 10) and your hips measure 41.5" (size 8), we advise that you order a size 12, and get your dress altered down to custom fit your body. Ordering anything smaller than a size 12 would not fit in the bust area. Please note: Our bridal gown size chart is different than the bridesmaids sizing and is listed below.